Shipping & Return Policy
Welcome to Change Your Name to a Symbol! We want you to love your new custom apparel. Please read our return and shipping policy carefully to understand our practices.
Return Policy
At Change Your Name to a Symbol, each item is custom-made to your specifications. Because of the unique, personalized nature of our products, we currently do not accept returns or exchanges unless there is a defect with your item.
Defective or Damaged Items
If you receive a defective or damaged item, we’re here to help. Please contact us within 14 days of receiving your order by emailing
• Your order number
• A description of the issue
• Photos of the item showing the defect or damage
Once we verify the issue, we’ll work with you to find a resolution, which may include a replacement item or refund. All return shipping costs for defective or damaged items will be covered by Change Your Name to a Symbol.
Non-returnable Items
As all items are custom-made, we do not accept returns or exchanges for:
• Wrong sizes selected by customers (please check our sizing guide carefully)
• Personalized items without defects
• Items that have been washed, worn, or altered
Shipping Charges and Delivery Times
We offer both domestic and international shipping. Shipping charges are calculated at checkout based on your shipping location and the weight of your order.
Shipping Rates
• Domestic US Shipping: Starts at $[base rate]
• International Shipping: Rates vary by region and are calculated at checkout. Customers are responsible for any customs fees, import duties, or other taxes that may apply in their country.
Order Processing Time
Orders are typically processed within 3-5 business days after the order is placed. Processing times may be longer during peak seasons or promotional events.
Delivery Times
• Standard Domestic Shipping: [Estimated delivery timeframe, e.g., 5-7 business days]
• Standard International Shipping: [Estimated delivery timeframe, e.g., 10-21 business days]
Shipping Delays
While we aim to deliver orders on time, unexpected delays may occur due to circumstances beyond our control (e.g., shipping carrier delays, customs). If your order is significantly delayed, please contact us, and we’ll do our best to assist you.
Contact Information
If you have any questions or concerns regarding your order, please contact us at:
Email: info@changeyournametoasymbol.com
Phone: [Your Contact Number]
Address: [Your Business Address]
Thank you for choosing Change Your Name to a Symbol! We appreciate your understanding of our policies, as each item is made with care specifically for you.